Booking Fee Summary
Thank you for trusting us with your travel
CONSULTING
Initial Consultation | Complimentary
Itinerary Planning
Hotel-only or single city/location | Complimentary
Two cities/locations | $150 per person
Three+ cities/locations | $250 per person
Pricing is destination-based and reflects the complexity of itinerary planning, which may include transfers, tours, activities, and other on-the-ground services. Concierge services are not included in these rates.
Retainer | On Request
CANCELLATION
Cancellation | 15% of the total cost of the cancelled component
In addition to any airline or supplier fees.
OTHER
Credit Card | 1.8%
Where not absorbed by airline or supplier.
RESERVATION
Flight Booking
Regional and Domestic Tickets | $50 per ticket
International Tickets | $150 per ticket
Flight Change
All tickets | $50 per ticket
In addition to any airline fees and additional airfare as all fares must be repriced at the time of change.
Research | $100 per hour, on request
Concierge | $100 per city or location
Non-Commissionable Hotel Bookings | 15%, unless otherwise advised
Urgency | $100
Changes to bookings required within 48 hours, in addition to the above fees and/or airline or supplier fees.
Sojourns Of (SO) is a privately-owned travel consultancy and an independent affiliate of SmartFlyer Australia Pty Ltd. SmartFlyer is a member of AFTA, IATA, CLIA, Link Travel Group and is an ATAS accredited Travel Agent Company. We specialise in exceptional experiences, not only because it's our job, but because it's our passion. Our Principals are our Suppliers such as airlines, tour operators, cruise lines, other transport operators, hotels and other accommodation providers. Throughout this document, the suppliers shall be referred to as "The Principals" or "Principals."Please read our Booking Terms and Conditions document thoroughly as they govern your relationship with Sojourns Of and SmartFlyer and apply to all bookings made by us on your behalf.
It should be noted that the Principal terms and conditions also apply, copies will be provided upon request.
Terms & Conditions
BAGGAGE ALLOWANCE
Airlines offer different baggage allowances subject to your travel plans, frequent flyer status and your class of travel. Please check the relevant airlines website or your e-ticket prior to your travel as these allowances vary. Some fares do not include checked luggage, it is your responsibility to make sure you have adequate baggage allowance for your entire journey.
FREQUENT FLYERS & SPECIAL REQUESTS
Please advise Sojourns Of of any frequent flyer numbers and special requests at the time of making your booking. It is advisable that you retain all boarding passes until your frequent flyer points have appeared on your statement. Sojourns Of does not guarantee requests such as (but not limited to) meal preferences and preferred seating, all requests are subject to availability and always granted at the discretion of the Principal. The Principal may also charge additional fees for special requests.
AGENCY
Sojourns Of and SmartFlyer are a full-service travel company catering to high-end corporate and leisure travellers worldwide. Our services are comprised of organising and coordinating various arrangements offered by our principals via a direct contractual relationship between you, the consumer and each Principal. Our services are carried out with proficiency and reasonable care. Brochures (including e-brochures) supplied by us to you on behalf of the Principals contain their own statements and representations. We accept no liability for any misrepresentation, fault or inaccuracy contained within a Principals brochures and/or documentation. We do not guarantee the performance of services offered by the principals nor do we accept liability for any event where you, the consumer suffer a loss, are dissatisfied or injured as a result of any acts or failings of any principal. In these events, your remedy lies against the Principal and not Sojourns Of or SmartFlyer.
Similarly, we shall not be liable for any loss or damage incurred by you as a consequence of SmartFlyer or any of the principals being unable to perform its obligations under your contract(s) due to unusual and/or unforeseeable circumstances (a "force majeure event") which are beyond the control of the party affected by the force majeure event.
TRAVEL DOCUMENTS
Sojourns Of and SmartFlyer will take great care to ensure your documents are checked prior to handing them to you. It is of the utmost importance that you also check and review all of the information contained in your documents including but not limited to; your name, names of those in your travelling party and/or dependents travelling with you, your travel dates and times and any other particulars relating to your travel arrangements. If you are the lead passenger you will need to ensure the members of your travelling party are given access and ensure they also check all their particulars relating to the travel arrangements in a timely manner. Travel Documents include (without limitation) airline tickets, accommodation vouchers, transport vouchers, cruise documents, baggage tags and/or labels, tour vouchers or any other document regardless of whether in electronic form or otherwise presented that is and/or has been used to confirm an arrangement with a Principal.
TRAVEL INSURANCE
Sojourns Of strongly recommends that you, the consumer take out a full coverage travel insurance policy at the time you make your booking and certainly at the time monies are exchanged. Without travel insurance you and/or your family are personally liable for covering any medical or related costs, loss, damage, injury, illness, repatriation and any additional expenses that may occur while you are travelling. It is your responsibility to ensure you have adequate cover for yourself and any dependents accompanying you and to adjust to the level of cover as you deem necessary. It is also your responsibility to read and fully understand the Product Disclosure Statement of your insurer. Should you opt to decline travel insurance you may be required to sign a disclaimer.
COVID IMPACTED TRAVEL
All COVID-related cancellations, changes or amendments due to illness, quarantine or isolation requirements, border closures or government or supplier imposed rules or regulations are subject to supplier terms and conditions. Some suppliers will have special COVID conditions applicable to any such cancellations, changes or amendments, and other suppliers will apply their standard terms and conditions. It is your responsibility to check those policies prior to entering into a transaction with them and upon booking a supplier via Sojourns Of you agree that you accept the supplier’s terms and conditions including any COVID policies. We recommend that you book on the most flexible terms possible. Our fees relating to COVID-impacted travel are as per our fee schedule above but may be waived in exceptional circumstances and in our complete discretion.
TRAVEL RESTRICTIONS
It is your responsibility to ensure you have the correct information relating to international or domestic border requirements and restrictions, immigration, visa and vaccination requirements (Travel Restrictions).
COVID CONCIERGE
On payment of the requisite fee, Sojourns Of and SmartFlyer COVID Concierge service will provide you with information to assist you in identifying Travel Restrictions relevant to your destination(s) prior to travel. In using that service, you accept and agree that Travel Restrictions may change in an extremely short time and whilst every effort is made to ensure advice is current and provided to clients in a timely fashion, Sojourns Of and SmartFlyer is not responsible for, nor accepts any liability arising out of advice provided to you on Travel Restrictions or its communication to you and which may impact you, your onward travel or arrangements or any third parties.
LIABILITY
To the extent permitted by law, neither Sojourns Of nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of suppliers or other third parties over whom we have no direct control. Our liability will also be limited to the extent that any relevant international conventions limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). Nothing in these terms and conditions is intended to limit any rights you may have under the Australian Consumer Law.
FORCE MAJEURE
Sojourns Of accepts no liability for any loss or damage incurred by you as a consequence of Sojourns Of or any supplier with whom travel services or products are booked on your behalf being unable to perform its obligations to you due to unusual and/or unforeseeable circumstances (a “force majeure event”) including but not limited to war, civil disturbance, epidemic, pandemic, natural disaster, strikes, terrorism, acts of government / semi government or other authorities, or other disruption beyond our control.
HEALTH & VACCINATION REQUIREMENTS
Some countries require vaccinations against specific diseases, infections and illnesses including COVID19 prior to granting entry to their country. General health advice for the destinations you are visiting can be obtained from the Foreign Affairs and Trade Website smarttraveller.gov.au, however, there may be different requirements between different countries depending on the origin of travel or travel routing. Sojourns Of and SmartFlyer’s COVID Concierge Service can provide assistance in relation to COVID requirements for your travel. In relation to all vaccine requirements, we recommend that you consult with your professional medical advisor, travel clinic or doctor at the beginning of planning your travel arrangements to ensure you have sufficient time to obtain vaccinations in an effective way.
CANCELLATIONS & AMENDMENTS
Some portions of travel arrangements are non-refundable and non-changeable. If you request to cancel a confirmed booking reservation you are likely to incur fees. In some cases, Sojourns Of and SmartFlyer reserves the right to charge cancellation and/or amendment fees in addition to those imposed by the principals. You should always check the amendment and cancellation schedule of fees with us prior to entering into a transaction. You should review the Principals terms and conditions to fully understand the process of cancelling or amending a reservation.
REFUNDS
If you cancel your travel arrangements and a refund is due, the refund will be made available to you once monies have been received by Sojourns Of and SmartFlyer from the principal(s) involved. In some cases, refunds can take up to 8 weeks to be received and also note in some circumstances you may not be able to claim a refund.
SCHEDULE CHANGES
Every effort is made to bring these types of changes to your attention in a timely manner. It is your responsibility to check your flight times at least 24 hours prior to departure for each flight as the airline(s) reserve the right to make schedule changes and amend their flight times as they deem necessary. Sojourns Of and SmartFlyer Australia Pty Ltd has the right and authority, at any time it sees fit, to modify or change a part or all of these terms and conditions.
ACKNOWLEDGEMENT
Instruction of Sojourns Of/ SmartFlyer Pty Ltd and the payment of any funds to Sojourns Of pursuant to invoicing or otherwise comprises an acknowledgment and acceptance of these terms and conditions unless advised otherwise by you.